Bespoke online tools, reporting dashboards and fulfilment, all working together.
Whether you’re helping customers apply for a service, order products, complete an assessment or access personalised recommendations, we can help create an online platform tailored to your campaign.
Working alongside our trusted development partners, we combine bespoke digital tools with SOLO’s expertise in fulfilment, mailing, data and customer support to provide one joined-up service.
What we can provide
- Bespoke online portals
- Assessment tools and calculators
- Product ordering websites
- Live reporting dashboards
- Customer communications
- Data collection and reporting
- Product fulfilment
- Customer support
How it works
From your initial requirements through to live reporting, we coordinate the different parts of the service.
Tailored Calculator
This isn’t an off-the-shelf tool.
Every calculator is tailored to the individual campaign, helping customers understand their circumstances, receive practical recommendations and identify the products or services most suitable for them. Customers can also download a personalised report to keep as a reference.
Calculator benefits:
- ✓ Tailored to your branding
- ✓ Personalised recommendations
- ✓ Downloadable customer reports
- ✓ Suitable product recommendations
- ✓ Supports customer engagement campaigns
Live Reporting Dashboards
Understanding how a campaign is performing is just as important as delivering it.
We work with every client to design dashboards around the information they actually need, whether that’s monitoring stock, product requests, customer engagement or campaign performance. As your requirements change, your dashboards can evolve too.
Bringing Everything Together
Working alongside trusted development partners, SOLO combines bespoke digital platforms with our expertise in data, fulfilment and customer communications — giving you one joined-up service from customer engagement through to reporting.
Rather than managing multiple suppliers, we coordinate the different elements of your campaign so they work together.
A proven example from the water industry
For many years we’ve worked with water companies to develop bespoke customer engagement platforms that bring together digital tools, customer communications, fulfilment and reporting.
The technology isn’t limited to water efficiency programmes. The same approach can be adapted for a wide range of customer engagement, fulfilment and reporting requirements.